Customer EngagementDevelop and implement a strategy to build a community of practice that empowers individual and cross-collaborative awareness, engagement, training, access, and support to build a data first culture.
CE-01: Develop, implement, and maintain an organizational change management strategy to inform, socialize, and prepare customers for data-related change, fully understand current state, gaps, and ideal state.
CE-02: Develop, implement, and maintain a communication plan and schedule for data related initiatives, solutions, and news.
CE-03: Develop, implement, and maintain a web presence to enhance and further support customer engagement efforts.
CE-04: Develop, implement, and maintain a data resource and services hub to facilitate knowledge articles, requests for information/support/access, and links to tools.
CE-05: Establish a training plan that identifies, develops and maintains a series of training modules based on customers that builds data management knowledge across the Institute and aligns with data-related roles.
CE-06: Create customer community/network with different subgroups (e.g., Advisory Group, Data SMEs Network, etc).
CE-07: Develop, implement, and maintain an on-going strategy for customer engagement and support for data.
CE-08: Develop, implement, and maintain an assessment program to monitor the usability and effectiveness of technology solutions, services, and training.
CE-09: Create an annual Institute data sharing and data awards event (#gtdataday)